Monthly Archives: May 2018

How to increase staff engagement in your organisation

The purpose of every business is to provide a service and value to its customers and in doing so, make profit, saves costs, and increase operational efficiency. However, one of the biggest challenges facing large organisations is the competition for the best talent and staff retention. Effective Internal communication is the cornerstone of every organisation, […]

Winning Digital Customer Engagement Tactics

Many businesses mistaken Digital Customer Engagement to be a mere IT system change or upgrade but the reality of the matter is that it’s a transformation process which requires commitment from the business as a whole. Industries that have embraced digital engagement include financial services, retailers, telecoms and parastatals and many others.  In this digital […]